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Southeast HVAC News
Industry Leading HVAC Firm,
Morris-Jenkins, Implements ServMan Service Enterprise Software
for All-In-One Business Management Solution.
Cube Six, Inc. announced today that
Morris-Jenkins Company, one of the largest residential heating and
air conditioning service providers in the United States, has
completed the initial implementation of Cube Six’s ServMan ERP
Software for an all-in-one business management solution.
Cube Six, Inc. announced today that Morris-Jenkins Company, one of
the largest residential heating and air conditioning service
providers in the United States, has completed the initial
implementation of Cube Six’s ServMan ERP Software for an all-in-one
business management solution.
Cube Six, Inc. announced today that Morris-Jenkins Company, one of
the largest residential heating and air conditioning service
providers in the United States, has completed the initial
implementation of Cube Six’s ServMan ERP Software for an all-in-one
business management solution.
Founded in 1958, Morris-Jenkins is the industry leader in the
Charlotte, NC region having installed over 20,000 HVAC systems in
just the past 10 years. The decision to implement ServMan Software
is integral to the company’s mission to innovate its business, offer
spectacular customer service and continue its positive growth.Morris-Jenkins
Company believes that ServMan is the best strategic system to manage
future growth.
“We have over 100 technicians in the field and are adding more each
day. The capacity-based scheduling, resource planning and
dispatching tools provided by ServMan are unique in the industry and
allow us to automatically match the best technician to each service
call while at the same time minimizing drive times, so we can
maximize every opportunity.
ServMan’s process automation, integrated field mobile solution and
limitless adaptability will support rapid growth for our company
with little or no increase in back-office manpower,” said Anne
Gannon, General Manager, Morris-Jenkins Company. Ms. Gannon also
added, “The redundancy experienced in our prior system has been
eliminated with ServMan. Rather than multiple departments needing to
enter the same information again and again, we only need to enter
information once in ServMan for it to be used across the entire
business enterprise. There is no duplication of effort with ServMan;
this has produced a great improvement in business efficiency at
Morris-Jenkins Company”.
Morris-Jenkins Company expects ServMan Software to deliver many
additional benefits, including enhanced client communications,
strong reporting capabilities, and improved workflow in all facets
of the business.
ServMan’s Automated Pre-Post Appointment Assistant (APPAA) allows
Morris-Jenkins to communicate with clients by phone or text message
for appointment confirmations, maintenance visit reminders, surveys
and more. “APPAA makes thousands of client contacts for us that
would otherwise be a tremendous task for our employees. This tool
will save us considerable cost,” said Alli Todd, Support Services
Manager. Story
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ServMan also enables
Morris-Jenkins to run highly detailed reports that give the
company fast access to information and significant insight into
business performance. This KPI reporting is seen as a key
benefit by Morris-Jenkins. According to Tim O’Brien, Service
Manager, “ServMan’s reporting provides a wealth of information
for tracking results, understanding various aspects of our
operations, and coaching our employees to achieve their full
potential.”
“Choosing ServMan was not just a decision for selecting a system
that was comprehensive, it was also about choosing a vendor who
demonstrates industry best practices and a collaborative
spirit,” said Ms. Gannon. “Cube Six has been a great
organization to work with. They held our hand through the
deployment process and went above and beyond to make it an easy
transition”.
About Cube Six, Inc.
Cube Six, Inc. (Matthews, NC) was formed in 2001 and focuses on
the development, marketing, implementation and support of its
flagship product, ServMan Software. ServMan is a
fully-integrated enterprise management and accounting system
designed specifically for the service industry. The product
integrates a suite of software modules that manage virtually all
aspects of a commercial and/or residential service business.
ServMan’s robust solutions for mobile computing, web access and
work force automation clearly distinguish the company as an
industry leader.
ServMan also includes an unique integrated development
environment (IDE) that allows the software to incorporate any
client’s unique business rules and workflow requirements, add
fields to existing tables, create user-defined tables and
interface with external applications and data sets.
Administrators can actually add new functionality and controls
to the application without modifying the ServMan core. This
virtually limitless adaptability is one of ServMan’s most
significant differentiators.
Since its inception, Cube Six has helped optimize workflow
systems and improve business efficiencies by implementing
ServMan for thousands of users throughout the United States,
Canada, United Kingdom, Singapore and the Caribbean Islands.
Cube Six has successfully converted clients to ServMan from a
variety of applications including Great Plains, S2000,
Successware, SAP, Solomon, ESC, Jonas, MAS90, ACCPAC, Peachtree,
SAGE and many other systems.
Cube Six, Inc. maintains many key strategic alliances with
service and equipment providers that directly benefit ServMan
users, including the Nexstar Network, Avalara, Networkfleet (a
Verizon company), Merchant Warehouse, Intermec, CorKat Data
Solutions and others.
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